Sales Support / Customer Service Specialist
Doman Building Materials
On-Site, Full Time
As an industry leader for manufacturing, wood treating, and trucking operations, Doman Building Materials is dedicated to our customers with a mission to provide quality products and services.
JOB DESCRIPTION
Department: Sales
Reports To: Sales Manager
Doman Building Materials. is currently seeking a highly motivated, ambitious and reliable individual to provide our customers with outstanding customer service and administrative support to our sales team.
KEY RESPONSIBILITIES AND FUNCTIONS:
- Enter orders for Lowe’s, Home Depot and independent stores
- Answer incoming customer sales calls and emails
- Provide administrative support to sales staff
- Assist customers with pricing and availability information on products
- Enter all credit memos and policy credits
- Run Lowe’s past due viewer
- Handle sales inquiries from home center and independent customers
- Implement price changes for Lowe’s and Home Depot
- Answer or forward vendor compliance e-mails
- Maintain store lists for Lowe’s and Home Depot
- Maintain price sheets for Doman sales
- Update weekly pricing for independent customers
- Maintain price sheets for Lowe’s, Home Depot and HD Supply
- Corresponds with home centers corporate offices
- Maintains Lowe’s item information in 1Sync
- Maintains Home Depot’s item information in HDL
- Oversee company website and social media
- Assists with purchasing material for treating plants and remanufacturing. Research new products for customer needs
- Assist sales staff with customer events and advertising
- Create and manage customer presentations
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of building materials industry desirable
- Exceptional oral, written and telephone skills
- Strong time management skills and ability to multi-task
- Ability to work independently or as part of a team
- Strong attention to detail and follow through
- Proficient with MS Excel and Word
BENEFITS PROVIDED, UPON ELIGIBILITY:
- Medical, Dental and Vision
- 401(k) Plan
- Employee Common Share Purchase Plan
- Paid Vacation/Sick and Major Holidays
Employment Status: Full-time, year round
We thank you for your interest; however, we will only contact candidates selected for interviews.